Client service is our highest priority.\u00a0 We are committed to carrying out your legal requirements to the highest standards and in a manner that minimises stress. Excellent service doesn\u2019t happen by chance, so we manage our approach by adhering to some important principles:<\/p>\n
In short, our purpose is to achieve the legal outcome you need but we want you to feel that this has been done with a helping hand.<\/p>\n
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Equality & Diversity<\/u><\/strong><\/p>\n <\/p>\n We are committed to promoting equality & diversity in all our dealings with clients, third parties and employees. Please contact us if you would like a copy of our Equality & Diversity Policy.\u00a0\u00a0 We are also obliged to report to the Solicitors Regulation Authority every two years our Workforce Diversity Data. Please contact us if you would like a copy of our Workforce Diversity Data Report.<\/p>\n <\/p>\n <\/p>\n Concerned about our service?<\/strong><\/p>\n <\/p>\n An essential part of any businesses approach to service is to provide an opportunity to raise any concerns.\u00a0 So, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.<\/p>\n In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If after this you continue to feel concerned, we would arrange for another partner un-connected to your work to contact you to discuss the matter.<\/p>\n Please be assured that making a complaint will not adversely affect how we handle your case.<\/p>\n However, if you would like to make a formal complaint, then please read our full complaints procedure below:<\/p>\n <\/p>\n Evans & Greaves Complaints Policy<\/strong><\/p>\n <\/p>\n We hope that you do not have cause to complain.<\/p>\n If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. Please refer to our Complaints Handing Procedure below:-<\/p>\n <\/p>\n Our Complaints Handling Policy<\/u><\/strong><\/p>\n The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.<\/p>\n You can contact the Legal Ombudsman by:<\/p>\n Telephone: 0300 555 0333<\/p>\n\n